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About CT Global

Computer Troubleshooters is the largest international network of franchise owners providing onsite IT services to businesses. Launched in 1999, Computer Troubleshooters now has more than 475 franchises worldwide in more than 20 countries.

We provide a comprehensive range of computer and technology solutions to businesses both small and large, as well as home businesses and home users. Whether you are looking for help with technology issues, problem prevention, virus and spyware remediation or website development, Computer Troubleshooters can help. We even offer the world’s only “No-Downtime-Guarantee” on our top managed services plan.

Our individual franchisees are fully trained at pinpointing and solving a broad range of computer and technology problems. In addition, our unique advantage lies in the power of our global group. Our private internal communication network is second to none, so your technology problem or business need may benefit from the experience of Troubleshooters in Australia, the United Kingdom or any one of our other member countries. Of course, this knowledge sharing all happens in the strictest confidence.

Passionate about business
Computer Troubleshooters focuses on providing a managed service plan to our business clients. With a managed service plan we’ll deal with the day to day IT needs while also continually considering the long term strategic IT plan of our clients. We are the trusted advisor for our business clients.

It’s a fact that small businesses drive the economy. Small businesses create new jobs and make up more than 99.7% of all firms. Small businesses create 60-80 percent of net new jobs.

Given that small businesses are the backbone of the Canadian economy (and also for most global economies), Computer Troubleshooters is proud to provide them with solutions to help them with their technology challenges. Many of our franchisees have corporate backgrounds and delight adopting, adapting and applying the lessons learn in big business so that the small business market can benefit from them. They also appreciate that small business does not have a large corporate I.T. department budget!

From Australian beginnings
Founders Wilson and Suzanne McOrist began developing the Computer Troubleshooters concept in Australia in 1996, after seeing a growing frustration amongst business owners looking for affordable, reliable, and responsive computer support services. They called on their experiences with their successful previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand. In 1997, their first franchisee started in Australia.

In 1992, Chip Reaves started a company called CHIPTECH computer services in Atlanta, Georgia, which grew into one of the largest small business computer services businesses in the state. In 1999, Chip entered into a partnership with the McOrists by opening Computer Troubleshooters, USA. Between 1999 and 2006, Chip Reaves and the McOrists grew Computer Troubleshooters to a thriving franchise, growing its presence internationally, with over 450 locations in more than 24 countries.

Early in 2003, Chris Aconley was looking for a new opportunity. After stumbling across Computer Troubleshooters, Chris decided this was the right opportunity and he began Computer Troubleshooters as Regional Director in British Columbia. After growing the franchise numbers in BC, Chris became National Director in 2006. Chris continues his role as National Director for Canada.

In January 2008, the McOrists sold their company to Merry Meeting, Inc. Merrymeeting, Inc. (MMI) was founded in 2001 by CEO John Davies and IVM NV, a Netherlands based private equity investment firm. MMI is focused on buying and developing franchise operations. Visit http://www.merrymtg.com to learn more.
Then in February 2008, Chip Reaves and Merry Meeting, Inc. merged the two companies to form Computer Troubleshooters Global, LLC.

This strong foundation is enhanced by a network of national directors and regional directors throughout our global network, delivering local service and support to our franchisees.